Return & Refund Policy

1. Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A 'major failure' includes (for example) where the goods: have a problem that would have stopped a reasonable person from buying them had they known about it; are significantly different from the description, sample or demonstration model shown to you; are substantially unfit for their normal purpose and cannot easily be fixed within a reasonable time; or are unsafe.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. Where any term of this policy is inconsistent with the ACL, the ACL prevails.

2. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at sale@ashley-perfume.com within 7 days of delivery with your order number, a description of the issue, and photos where possible. Depending on the circumstances, we will offer a repair, replacement, or refund. We will cover the cost of return shipping in these circumstances.

3. Change of Mind Returns

In addition to your rights under the ACL, we accept change-of-mind returns, subject to the following conditions:

• Request made within 7 days of delivery
• Item is unused, unopened, and in its original packaging with seal intact
• Proof of purchase (order number or receipt) is provided
• Customer is responsible for return shipping costs, unless otherwise agreed

4. Hygiene Exclusions (Perfume & Cosmetics)

For hygiene and safety reasons, and consistent with our obligations regarding the resale of cosmetic and fragrance products, we cannot accept change-of-mind returns on opened, used, or unsealed perfume, skincare, or cosmetic products. This exclusion does not apply where the product is faulty, not as described, or otherwise fails to meet a guarantee under the Australian Consumer Law.

5. How to Request a Return

To request a return, please email sale@ashley-perfume.com with your order number and reason for return. Once approved, we will provide instructions for returning the item. Please do not send items back without first contacting us, as unauthorised returns may not be accepted.

6. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days of us receiving and inspecting the returned item. Original shipping fees are non-refundable except where the return is due to our error or a fault covered by the ACL. No restocking fee applies to change-of-mind returns that meet the conditions above.

7. Exchanges

We offer direct exchanges (e.g. for a different size or scent), subject to stock availability. If you would like an exchange, please contact us using the details below; otherwise, you may request a return for refund and place a new order.

8. Contact Us

For all returns and refunds enquiries, please contact us at sale@ashley-perfume.com or (+61) 407 755 954.