Shipping Policy

1. Order Processing

All orders placed through our website are processed within 1–2 business days of payment confirmation (Monday to Friday, excluding NSW public holidays). Orders placed on weekends or public holidays will begin processing on the next business day. During peak periods (e.g. sales events, Christmas), processing may take up to 3–5 business days; we will notify you of any significant delay.

2. Shipping Methods, Costs and Delivery Times

We ship Australia-wide using Australia Post and other reputable courier partners. Estimated delivery times from dispatch are:

• Standard shipping: 3–7 business days — metro areas; 7–10 business days — regional/remote areas
• Express shipping: 1–3 business days — metro areas
• International shipping: 10–21 business days, subject to destination customs processing

Shipping costs are calculated at checkout based on order weight, size and delivery location, and will be clearly displayed before payment. We offer free standard shipping on orders over $80 (AUD).

3. Order Tracking

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to track your parcel. Please allow up to 24 hours for tracking information to update after dispatch.

4. Delivery Address and Failed Deliveries

You are responsible for ensuring the delivery address provided at checkout is complete and correct. We are not liable for delays or non-delivery caused by an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery, and additional shipping fees may apply.

5. Delays

While we make every effort to ensure timely delivery, delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, customs, extreme weather, or other circumstances outside our reasonable control. This does not affect any rights you have under the Australian Consumer Law.

6. Lost or Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery at sale@ashley-perfume.com with your order number and photos of the damaged item(s) and packaging, and we will arrange a replacement, repair or refund in accordance with our Return & Refund Policy. If your order does not arrive within the estimated delivery window, please contact us and we will investigate with the carrier.

7. P.O. Boxes and Parcel Lockers

We deliver to P.O. Boxes and parcel lockers via Australia Post. If express courier delivery is selected, please provide a physical street address, as some courier partners cannot deliver to P.O. Boxes.

8. Contact Us

For any shipping enquiries, please contact us at sale@ashley-perfume.com or (+61) 407 755 954.